Frequently Asked Questions

Orders

Can I amend my order after it has been placed?

We aim to dispatch your order as soon as possible (usually same day or the next day). Therefore if your order needs to be amended, please let us know as soon as possible. Once an order has been dispatched, we are unable to amend the order.

Where is my order confirmation?

Once you have placed your order through the website, you will receive an email confirming your order. You will then receive an email confirming your order has been processed and dispatched.

How do I know you've received my order?

Once you have placed your order through the website, you will receive an email confirming your order. You will then receive an email confirming your order has been processed and dispatched.

What do I do if my order is missing?

Please allow up to 14 days for your order to arrive. If your order has not been delivered after this time, please email us at support@lrmbeauty.co.uk. A member of the team will be able to look into this for you. However, this may be an issue with the delivery company, and may need to contact them for further information.

I've received the wrong or faulty product?

If you receive your order and it has been damaged, please contact us as soon as possible and a member of the team can assist with a return, refund or a replacement product.

Shipping

How long does shipping take and how much does it cost?

We offer Free Shipping with all orders. Shipping typically takes between 2 and 7 days from dispatch, but this is depending on the delivery company. LRM Beauty have no control over any delays or holdups caused by the delivery company. However, if you have any concerns, please get in touch with us and we can assist.

Do you ship internationally?

Unfortunately we do not ship internationally and only currently ship within the UK.

Can I track my order?

Yes. Once your order has been dispatched, you will receive confirmation your order has been dispatched. You will also receive a tracking number and a link to track your parcel.

Products

Are you products cruelty-free and vegan?

Yes. Our make up brushes are both vegan friendly and cruelty free. The brushes are made from ethically sourced wood as well as synthetic fibres, making these brushes both vegan friendly and cruelty free.

What materials are you brushes made with?

Our make up brushes are made from ethically sourced materials. The handle is made from eco friendly birch wood. The ferrule is made out of a strong aluminium. The brushes fibres are made from a synthetic material, making them cruelty free.